Team leader

Job description

Do you enjoy DIY, home improvement, and assisting consumers in creating their ideal living spaces? Do you thrive in a fast-paced retail environment where collaboration and leadership are essential for success? If so, we’ve got an exciting opportunity for you! Our client is a market-leading DIY, Home & Garden retailer with a significant presence in Ireland, including 35 shops and a successful online platform. Their purpose is to assist clients in achieving their home renovation goals by offering high-quality items, expert guidance, and great customer service.

As a Team Leader, you will be responsible for leading and encouraging a team of employees to ensure the store’s success. You will be in charge of providing exceptional customer service, managing store operations, and promoting a positive and productive work environment.

Responsibilities:

• Delivering exceptional customer service and address customer queries
• Oversee daily store operations, including cash control, inventory management, merchandising, and store cleanliness
• Lead, mentor, and encourage a team of retail workers to accomplish sales targets while providing great customer service
• Train and develop team members to improve their product knowledge and sales abilities.
• Monitor and analyse sales performance metrics to identify areas for improvement
• Collaborate with store management to implement strategies for sales growth and customer satisfaction
• Authorising and handling refunds and exchanges
• Assisting with team talent and succession planning, conduct performance appraisals and support with recruiting staff as needed.
• Follow health & safety regulations and maintain company’s standards to provide safe work environment

Requirements:

• 2-3 years previous experience in a retail leadership role, sales or operations, preferably in the DIY, Home & Garden, or related industry
• Proven track record of people management skills, previous experience managing +10 people team
• Strong leadership and communication skills with the ability to inspire and motivate a team
• comfortable holding performance-related discussions when needed
• Proven track record of achieving sales targets and delivering excellent customer service
• Knowledge of DIY, home improvement, or related products is a plus

If you are ready to take the next step in your retail career and lead a dynamic team in a market-leading DIY, Home & Garden retailer, we want to hear from you!