Reservations Executive – Dublin 15

Job description

Job Description

Job Title: Reservations Executive in Dublin
Location: Dublin 15
Role type: Full time/Onsite

About the Role:

Noel Group is thrilled to be recruiting an experienced Reservations Executive in Dublin. This new role offers the opportunity to join a busy Sales/Reservations team, where the primary responsibility is to manage and take ownership of sales and reservation inquiries. As the new Reservations Executive, you’ll bring a professional, friendly approach, excellent organizational skills, and a passion for providing outstanding customer service.

Our client is a 4-star hotel located in Dublin 15.

Key Responsibilities:

• Accurately input reservations into the Mews reservation system, ensuring guest requests are met and effectively communicated to relevant departments.
• Handle incoming inquiries with a courteous and professional telephone manner, emphasizing the importance of room sales and promoting upgrades.
• Maintain up-to-date knowledge of all hotel packages, special offers, and corporate rates.
• Gain a comprehensive understanding of your department’s offerings and be well-versed in the full range of hotel services and facilities.
• Actively seek out sales opportunities across the Reception, Sales, and hotel departments, always looking for opportunities to upsell.
• Ensure smooth communication between departments to facilitate seamless operations.
• Build and maintain strong relationships with both new and returning guests, ensuring continued customer loyalty.
• Work collaboratively as part of the team, demonstrating flexibility in adapting to changing schedules and shifts.
• Adhere to GDPR regulations when handling sensitive guest information.
• Manage guest reservations with a focus on delivering excellent service and meeting expectations.
• Respond promptly and professionally to guest feedback and ensure any concerns are resolved efficiently.
• Set clear expectations for guests prior to their stay to enhance their experience.
• Stay well-informed about room types, features, locations, and all available services and amenities.
• Occasionally provide reception shift coverage to support team holidays or breaks.

Requirements:

• Right to work in Ireland.

Salary:
€30,000 (negotiable DOE).

We’re looking for someone who is flexible, dedicated, and committed to delivering high standards in all aspects of the role. If you’re up for the challenge and would like more information, get in touch!