Reservations Executive

Job description

Noel Group are excited to be recruiting for an experienced Reservations Executive in Dublin. The new Reservations Executive will join a busy Sales/Reservations team with the main purpose to take ownership of sales/reservations enquiries. As the new Reservations Executive, you will have a professional and friendly approach, be highly orgnaised and have a passion for delivering excellent customer service. Our client is a 4 star hotel in Dublin 15.

Duties:

• Accurately input all reservations into the Mews reservation system, ensuring guest requests are fulfilled and effectively communicated to the appropriate department.
• Handle incoming inquiries with a friendly and professional telephone manner, while understanding the importance of selling rooms and promoting upgrades.
• Maintain a strong knowledge of all packages, special offers, and corporate rates available.
• Develop a comprehensive understanding of your department’s offerings and be well-versed in the full range of hotel facilities and services.
• Actively promote sales opportunities within the Reception and Sales departments and across the hotel, seizing every chance to upsell.
• Ensure effective communication with all departments to facilitate seamless operations.
• Build and nurture strong relationships with new guests and clients while sustaining positive connections with existing customers.
• Collaborate effectively as part of the team, demonstrating awareness of colleagues’ needs and flexibility in adapting to rostered shifts and schedules.
• Adhere to all GDPR regulations when handling sensitive or personal information.
• Manage guest reservations with a focus on delivering exceptional service and meeting their expectations.
• Respond promptly and professionally to guest feedback, ensuring any concerns are addressed effectively.
• Clearly set guest expectations prior to their stay to enhance their experience.
• Stay well-informed about guest rooms, their locations, features, amenities, and all services provided by the resort.
• Occasionally provide reception shift coverage to accommodate team holidays or breaks

Salary:

€30,000 negotiable, dependant on experience.

We are looking for someone who is flexible, dedicated and hard working with the capability of carrying out all duties to a consistently high standard. Get in touch is you are up to this challenge for more information