Reservation Agent

Job description

the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Agent, you will act as the main point of contact for guest’s bookings for bedrooms, dealing with queries and cross selling of our other properties.

Key Duties and Responsibilities

• Manage Guests reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly, in advance of the guest’s stay.

Requirements:

• 1-2 years experience in a similar role with a Reservations System, Opera / Opera Cloud would be an advantage.
• Excellent customer care skills.
• Excellent command of the English language both written and oral is essential.
• Ability to cope well under pressure.
• Highly motivated, and a team player.