Receptionist

Job description

Noel Group is seeking an experienced receptionist for a 4-star hotel in Galway. Our client is a prestigious 4-star hotel known for our exceptional service, luxurious accommodations, and attention to detail. We are looking for a friendly, professional, and motivated receptionist to join the front desk team and provide outstanding service to hotel guests.

Please note that only applicants who live in Ireland and have all the required documents to work in ROI will be considered for this position. Unfortunately, there is no visa sponsorship provided for this role.

Key responsibilities:

• Efficiently handle the check-in and check-out processes, ensuring guests feel welcomed and valued.
• Address guest inquiries and resolve any issues promptly and courteously, providing information about hotel services, facilities, and local attractions.
• Manage room reservations, cancellations, and modifications through the hotel’s reservation system.
• Answer phone calls and respond to emails in a timely and professional manner.
• Process guest payments, handle billing inquiries, and maintain accurate financial records.
• Assist guests with special requests, such as arranging transportation, booking tours, and making restaurant reservations.
• Work closely with other hotel departments to ensure a seamless guest experience.
• Maintain accurate records of guest information, preferences, and feedback.
• Provide training and support for new employees.
• Perform various administrative tasks to support front desk operations.

Requirements:

• Previous experience as a receptionist or in a customer service role, preferably in a hotel or hospitality setting.
• Excellent communication, interpersonal, and problem-solving skills. Proficiency in using hotel reservation systems and standard office software.
• Friendly, approachable, and professional demeanour with a strong commitment to providing exceptional guest service.
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
• High school diploma or equivalent. A degree in hospitality management or related field is a plus.