Reception Manager

Job description

The Noel Group is proud to partner with a prestigious hotel in the heart of Ballsbridge, Dublin 4, in the search for a Reception Manager to join their front-of-house team.

As Reception Manager, you will be responsible for overseeing the smooth and efficient running of the front desk operations. You will lead and motivate a team of receptionists and concierge staff to deliver an exceptional guest experience from check-in to check-out, ensuring service excellence and five-star standards at all times.

Our client is a well-established, upscale hotel located in Ballsbridge, known for its luxurious amenities, elegant design, and impeccable customer service. As part of a renowned hotel group, they offer significant opportunities for professional growth and development

Key Duties:

• Manage daily operations of the front office, ensuring a seamless guest experience.

• Lead, train, and mentor the front desk team to maintain high service standards.

• Handle guest complaints and queries in a professional and timely manner.

• Liaise with all departments to ensure guest needs are met effectively.

• Maintain accurate records of bookings, arrivals, departures, and billing.

• Ensure compliance with all health, safety, and security procedures.

• Conduct regular team meetings and performance evaluations.

• Report directly to senior management on front office performance and guest feedback.

Requirements:

• Minimum 2 years’ experience in a similar role within a 4* or 5* hotel.

• Excellent leadership and communication skills.

• Strong knowledge of front office systems (Opera or similar).

• High attention to detail with a guest-first attitude.

• Ability to work under pressure in a fast-paced environment.

• Flexibility to work evenings and weekends as required.

• Must be living in Ireland and have the right to work in the Republic of Ireland.

• Visa and relocation packages are not provided.

Salary & Benefits:

• €40,000 per annum

• Opportunities for career progression within a luxury hotel group

• Access to professional development and training programs

• A dynamic and supportive working environment