Reception Manager

Noel Group are delighted to be recruiting for a Reception Manager for our client in Dublin. Noel Group are currently inviting applicants for a new and exciting opportunity for the position of Reception Manager to join a busy Reception Team. in this role, you will be reporting into the Revenue Manager. You will be responsible for coordinating the day-to-day of the reception department, deal with group bookings and have great customer service with their prestigious clientele. If you are a highly organised person with a passion for delivering exceptional customer service, this Reception Manager role is for you.

This role will be a fully onsite position – working 5 days over 7. Our client is a well-known Hotel in Dublin 15.

Key Responsibilities:

• Responsible for the day-to-day management of the Reception Department and Team
• To supervise Reception shifts
• To ensure the standards are being met in Reception team by closely monitoring and training of the Reception Team
• Having a hands on approach in motivating and leading the Reception team ensure the smooth, efficient and professional running of the Department
• To work with HR in ensuring Recruitment and Training are carried out to the high standards in the Reception Department
• Carry out Administrative duties are carried out in the Departments and requests are completed for external companies and internal departments in a professional and speedy manner
• Ensuring a close working relationship with the Reservations and Sales team
• Ensuring all customer enquiries at the desk or over the phone are dealt with in a professional and friendly manner
• Always ensuring adequate cover for the Reception Department particularly in busy check in/check out periods
• To ensure Mews is updated and correct information is inputted
• Follow up on daily matters in the Reception Department and communicate information to your team and other Departments
• Follow up on any incidents during each shift, action taken and any necessary follow up
• Manage the operation of the Front Desk to ensure an optimal level of service and hospitality provided to the guests

Key Requirements:

• Have experience of working in a similar role
• Good working knowledge of Microsoft Office and Mews/Hotsoft/Opera or other similar client system
• Friendly and approachable personality
• Excellent team player
• Professional phone manner
• Sales experience would be a distinctive advantage

Salary:

€40,000 – dependant of experience – open for negotiation