Operations Manager

Job description

The Noel Group is a leading recruitment agency, delivering exceptional candidates and recruitment solutions across a wide range of industries nationwide. We are thrilled to partner with a reputable hotel in Tuam, looking to hire a dedicated and experienced Hotel Operations Manager.

As the Hotel Operations Manager, you will be responsible for overseeing the overall operations of the hotel, ensuring that all departments work together to provide a seamless experience for guests. You will drive operational excellence, focus on improving customer service, and manage day-to-day hotel operations while supporting the General Manager.

Our client is a well-established hotel in Tuam, recognised for offering a warm, welcoming atmosphere, high standards of service, and excellent facilities. The hotel caters to business and leisure guests, delivering a high-quality experience.

Key Responsibilities:

• Oversee the daily operations of all hotel departments, including front office, housekeeping, food & beverage, and maintenance.
• Ensure the highest levels of guest satisfaction by maintaining excellent customer service standards.
• Work closely with department heads to ensure operational efficiency and consistent service delivery.
• Monitor financial performance and manage budgets, ensuring cost control across all departments.
• Support the General Manager in delivering strategic goals and ensuring compliance with hotel policies and procedures.
• Lead and motivate staff, providing training and development opportunities to enhance performance.
• Handle any guest complaints or operational issues promptly and effectively.
• Ensure compliance with health and safety regulations and hotel standards.

Requirements:

• Proven experience in a similar management role within the hospitality industry, preferably as an Operations Manager.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent organisational and problem-solving abilities.
• Strong focus on customer service and guest satisfaction.
• Experience managing budgets and financial performance.
• Ability to work in a fast-paced environment and make quick decisions.
• Living in Ireland with the right to work in the Republic of Ireland.
• Visa and relocation packages are not provided.

Perks & Benefits:

• Salary of €45,000.
• Career progression opportunities within the hotel Deputy General Manager in 6 Months
• A dynamic and supportive working environment.