General Manager

Job description

Job Specification

Position: General Manager
Location: Midlands, Ireland (Luxury Hotel Property)
Contract Type: Full-time, Permanent
Reports To: Director / Owner
Responsible For: All Hotel Staff (Junior & Senior)

Company Overview

Our client is a prestigious hotel property with a strong emphasis on heritage, service excellence, and destination experiences. Known for delivering high standards across food & beverage, events, and guest satisfaction, the hotel is seeking an experienced General Manager to lead daily operations, support strategic growth, and ensure exceptional service delivery.

Role Overview

The General Manager will take full responsibility for the operational, financial, and commercial performance of the hotel. Reporting directly to the Director/Owner, the role involves overseeing all departments-particularly food & beverage operations-with a focus on maximizing profitability, enhancing guest satisfaction, and driving a high-performance culture among staff.

This is a hands-on leadership role ideal for an experienced hospitality professional with strong commercial acumen, team management skills, and a genuine passion for guest experience.

Key Responsibilities

Operational Leadership

• Lead and oversee all hotel departments including F&B, front office, housekeeping, events, and kitchen

• Ensure alignment of day-to-day operations with long-term business objectives

• Conduct regular inspections of all service areas to maintain high standards of hygiene, safety, and quality

• Monitor and manage food and beverage profitability, stock control, and cost efficiency

Strategic & Commercial Management

• Develop and implement sales and marketing strategies to optimize revenue

• Collaborate with department heads to create and execute business plans and budgets

• Analyze financial performance reports and implement corrective actions where needed

• Drive guest satisfaction through innovation, service excellence, and quality assurance

Human Resources & Training

• Lead recruitment, onboarding, performance reviews, training, and development of all staff

• Foster a culture of accountability, service excellence, and teamwork

• Identify high-potential employees and create development plans for succession

• Oversee employee relations, ensuring adherence to HR policies and employment law

Health & Safety & Compliance

• Ensure strict compliance with HACCP, IS 340, fire safety, and emergency procedures

• Conduct risk assessments and ensure proactive hazard mitigation

• Maintain compliance with local licensing, labour laws, and health regulations

Guest Experience

• Ensure VIP guests and special events are managed with the highest attention to detail

• Actively address and resolve guest complaints or issues

• Promote a culture of service where “going the extra mile” is the standard

Miscellaneous

• Participate in regular meetings and strategic planning with ownership

• Flexibility to assume Duty Manager responsibilities and support special functions as required

• Uphold the reputation and values of the hotel through consistent professional conduct

Candidate Profile

Experience

• Minimum 5 years’ experience in a senior hotel management or General Manager role

• Strong background in food & beverage operations within a luxury or high-volume hospitality environment

• Proven experience in budget control, forecasting, and financial reporting

• Experience managing weddings, events, or destination-focused services is highly desirable

Skills & Competencies

• Exceptional leadership and interpersonal skills

• Commercial and financial acumen

• Strong organisational and planning ability

• Excellent written and verbal communication skills

• Guest-centric with a problem-solving mindset

• Hands-on, adaptable, and able to lead by example

Qualifications

• Degree or diploma in Hotel Management, Hospitality, or related field (desirable)

• HACCP and Health & Safety certification (advantageous)

• Familiarity with modern hospitality systems and PMS tools

What’s on Offer

• Competitive salary commensurate with experience

• Opportunity to lead a landmark hotel property

• Autonomy to influence operational and strategic direction

• Supportive ownership with a long-term vision

• Beautiful working environment in a unique hospitality setting