Duty Manager
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Our client is seeking a skilled Duty Manager to oversee the day-to-day operations of their hotel. The ideal candidate will have strong leadership skills, excellent communication skills, and a passion for hospitality. As Duty Manager, you will be responsible for ensuring the smooth running of the hotel and providing exceptional customer service to our guests.
DUTIES INCLUDE:
- Create a working environment that includes development of colleagues.
- Promote exceptional delivery in customer service.
- Ensure emphasis on achieving revenue.
- Ensure all duties are carried out in line with the Hotels guidelines and business plan.
- Efficient operation and cost control of all hotel departments and facilities
- Rooms and public areas consistently maintained to standards of attractiveness, comfort and cleanliness
- Food and beverage consistently maintained to standards of quality, innovativeness, service and presentation.
- Energy consumption is monitored and minimized.
- To interact and communicate with clients, guests and colleagues in a courteous, friendly and professional manner.
- To be fully aware of all company policies and procedures.
- To be consistently well groomed and professional in appearance at all times.
- To be innovative – developing and implementing new ideas contributing to company success.
- To protect and promote the image of the Hotel at all times, both in print and verbally.
- Manage conflict effectively.
REQUIREMENTS:
- Minimum of 2 year’s experience in a similar Hotel Supervisort role is essential
- Excellent communication, organizational and time management skills
- Experience in training, leading and motivating a team
- Well-presented and approachable with impeccable attention to detail essential
- Hotel Management qualification is an advantage
Consultant
Marco Carboni
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