Duty Manager

Job description

The Noel Group is a leading recruitment agency operating nationwide across the hospitality sector.
We are proud to partner with a prestigious 4-star hotel in Kilkenny to search for an experienced and enthusiastic Duty Manager to join their management team.

As Duty Manager, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring excellent guest service, smooth departmental coordination, and maintaining high standards across all areas. This is a hands-on, customer-facing role ideal for a passionate hospitality professional looking to develop their career in a supportive and dynamic environment.

Our client is a highly regarded 4-star hotel in the heart of Kilkenny, known for exceptional service, luxurious facilities, and a strong team culture. With a reputation for excellence, they are part of a respected hotel group offering long-term career opportunities and professional development.

The Duties:

• Manage daily hotel operations and act as the point of contact for guests and staff.
• Ensure high levels of customer satisfaction through exceptional service delivery.
• Support department heads in achieving operational excellence across front office, F&B, and housekeeping.
• Handle guest complaints professionally and ensure swift resolution.
• Monitor and maintain health & safety, hygiene, and security standards.
• Prepare and hand over Duty Manager reports to senior management.
• Lead and motivate team members to ensure a productive and positive work environment.

The Requirements:

• Previous experience in a Duty Manager or supervisory role within a hotel setting.
• Strong knowledge of hotel operations and guest services.
• Excellent communication, leadership, and problem-solving skills.
• Flexibility to work shifts including evenings, weekends, and holidays.
• Proficiency in hotel PMS systems is an advantage.
• Must be living in Ireland and have the right to work in the Republic of Ireland.
• Visa and relocation packages are not provided.

The Salary & Benefits:

• Salary: €35,000 per annum (Negotiable depending on experience)
• Opportunities for career progression within a luxury hotel group.
• Access to professional development and training programs.
• A dynamic and supportive working environment.
• Staff discounts and additional perks.