Duty Manager

Job description

The Noel Group is looking for an experienced and creative Duty Manager to join our Client team at one of our leading Hotels in Kilkenny. The successful duty Manager will be professional, experienced, reliable and trustworthy. As a Duty Manager, you will have the unique opportunity to oversee all aspects of our 4*Hotel operation in Kilkenny, ensuring it operates in accordance with our high Company standards. This includes maximising financial performance and guest satisfaction. You will be responsible for the day-to-day management of the hotel and staff, planning, organising and directing all hotel services. This is an excellent management opportunity for the right candidate to progress in the industry. We offer excellent training and development opportunities to further enhance your skills and career.

Duties:

• Create a working environment that includes the development of colleagues.
• Promote exceptional delivery in customer service.
• Ensure emphasis on achieving revenue.
• Ensure all duties are carried out in line with the Hotel’s guidelines and business plan.
• Efficient operation and cost control of all hotel departments and facilities
• Rooms and public areas are consistently maintained to standards of attractiveness, comfort and cleanliness.
• Food and beverage consistently maintained to standards of quality, inventiveness, service and presentation.
• Energy consumption is monitored and minimised.
• To interact and communicate with clients, guests and colleagues in a courteous, friendly and professional manner.
• To be fully aware of all company policies and procedures.
• To be consistently well groomed and professional in appearance at all times.
• To be innovative – developing and implementing new ideas contributing to company success.
• To protect and promote the image of the Hotel at all times, both in print and verbally.
• Manage conflict effectively.

Requirement:

• A minimum of 2 years of experience in a Supervisor Role or similar role is essential.
• Excellent communication, organisational and time management skills
• Experience in training, leading and motivating a team
• Well-presented and approachable with impeccable attention to detail essential
• Hotel Management qualification is an advantage