Customer Returns Agent

Customer Returns Agent – Dublin Airport

I am looking for a Returns Agent for my client at Dublin Airport. You will be responsible for providing a world class customer facing service, including working in their car parks to assist customers at the beginning and end of their rental experience.

Key Responsibilities:

• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
• Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
• Ensure all administration is completed accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.
• Ensuring cars that are due service or repair are sent aside for maintenance.
• Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.

Your Skills:

• Full clean B driving licence held for a minimum of 2 years essential.
• Excellent communication and face to face interpersonal skills.
• Ability to work as part of a team in a fast-paced environment.

This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis and requires all applicant to hold a full, valid, clean B drivers licence.

If you’re ready to take on an exciting challenge, apply today Brendan.rogers@noel.ie