Car Rental Sales Agent

Job description

Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Car Rental Sales Agent to join our client at their Dublin Airport location, reporting to the Customer Excellence and Revenue Manager. You will be first point of contact with the customer and will offer clients an excellent standard of customer care. As a Car Rental Sales Agent you will be working in an environment where the customer is at the centre of everything. You will be responsible for providing a world class customer facing service at every stage of the process.

This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basis.

Key Responsibilities:

· Drive sales of our ancillary products to meet monthly targets using our service bases sales process.

· Provide superior customer service while identifying and prioritising customer needs

· Ensure all customer contact information is up-to-date, drivers licence details and other documentation is collected to protect company assets.

· Efficiently processing customer transactions to avoid wait times for our clients.

· Prepare fleet orders and communicate with other departments such as garage team and returns department to maximise fleet availability for our clients.

· Accurately complete contract documentation with our customers.

· Inform our customers of all practical information they will require such as, car fuel type, road toll information, instructions on road side assistance and vehicle return address.

· Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.

· Ad hoc duties as required.

Your Skills:

· You will be a self-motivated, target driven individual.

· An excellent communicator both verbal and written with an enthusiastic personality.

· Previous sales experience working with targets would be advantageous.

· Previous experience in busy hospitality environment is advantageous.

· Full drivers licence is preferred.

· Fluent English both written and verbal is essential, second language preferred but not essential.

Benefits:

· Competitive Salary

· Commission scheme- on target earnings at €45,000.00 per annum.

· Starting 29 holidays (including bank holidays), increasing with length of service

· Medical refund scheme

· Enhanced statutory sick pay

· 1.5% employer matched Pension scheme

· Enhanced Maternity and Paternity benefits

· Access to Hubex benefits and discounts platform

· Life Assurance x2 basic salary

· Employee Assistance Programme

· Opportunities for career advancement and professional development

· Voluntary flu vaccination voucher

· Bike to Work Scheme