Assistant Manager

Job description

Our client’s business is growing, and they are seeking an experienced Assistant Manager to join their dynamic management team. This is an exciting opportunity to support the Site Manager in executing the business strategy across their North Dublin stores. If you’re ready for a new challenge in a fast-paced retail environment, this role may be the perfect fit for you.

Job Purpose:

To ensure the site operates efficiently and effectively, providing customers with exceptional service and a fresh food offering at all times within a clean, safe environment. You will also support the Site Manager and take full responsibility for the site in the Site Manager’s absence.

Main Tasks and Responsibilities:

Customer Service:

• Proactively deliver excellence in customer service at all times.

• Ensure customer satisfaction is the number one priority, consistently delivering exceptional service by displaying I-CARE service excellence behaviours.

• Professionally handle all customer queries and complaints in line with company policy, addressing issues promptly and escalating where necessary.

Store Operations and Standards:

• Support the Site Manager in the efficient day-to-day running of the retail unit.

• Ensure the store reflects the company’s standards of merchandising, presentation, and customer care.

• Maintain the highest standards of hygiene throughout the store and ensure staff members comply with the same.

• Ensure all operational checklists are followed daily across the shop and forecourt.

Team Management:

• Competently manage and organise a team of staff.

• Be approachable and a role model who leads by example, encouraging teamwork, fostering a positive attitude, and creating a good atmosphere in the workplace.

• Promote good communication between employees and management in a safe, respectful, and inclusive environment.

• Support the Store Manager in the development and training of the team to required training standards.

• Manage employee performance, providing regular feedback, recognition, and encouragement.

Stock Management:

• Ensure accurate ordering of stock from PLOF.

• Accept and process deliveries.

• Merchandise the shop area to ensure maximum performance of products.

• Be vigilant at all times to prevent stock loss and waste.

• Perform and manage weekly/monthly stock takes.

• Achieve the specified margins and sales targets set by the Support Office.

Health, Safety, and Welfare Management:

• Assume the role of Health and Safety Officer for the designated site.

• Strictly comply with standards and safe working practices outlined in The Safety, Health, and Welfare at Work Act, 2005 and subsequent Regulations, Acts, or Amendments.

• Adhere to all policies, practices, and procedures outlined in the Health and Safety Management System and Safety Statement.

• Maintain security awareness at all times and escalate issues where appropriate.

General/Other:

• Comply with company policies at all times.

• Ensure adherence to all relevant legislation, including Employment Law.

• Maintain the correct uniform/dress code and name badge, ensuring the highest standards of personal presentation.

• Develop strong working relationships with colleagues and Group Management.

• Complete all tasks to the best of your ability and to the highest standard.

• Ensure discretion and confidentiality are maintained at all times.

• Perform any other duties or assume other responsibilities that may be assigned to the role.

The Ideal Candidate Will Have:

• A minimum of 2 years’ experience in a Supervisory/Management position.

• Levels 1 & 2 knowledge of food safety is a distinct advantage.

• Excellent communication and delegation skills.

• Proven staff management experience.

• A highly driven, strong work ethic.

• A passion for retail and customer excellence.

• Ability to thrive in a fast-paced working environment.

Some of Our Client’s Benefits Include:

• Competitive salary of €32 – €35k and flexible working arrangements.

• Staff discount.

• Paid family leave, including maternity and parental leave.

• Enhanced annual leave entitlements (up to 27 days).

• VHI health insurance funded scheme.

• Colleague Assistance Programme (including GP online consultations and counselling services).

• Employee referral bonus.

• Travel and bike-to-work scheme.

• Save-as-you-earn scheme.

• Mileage scheme.

• Ongoing training, appraisals, and career progression opportunities.

• E-learning and development portal.