Assistant Manager

Job description

We are currently recruiting on behalf of our client, a well-established and respected business in the retail sector, for an experienced Assistant Manager for their Batterstown store in Co. Meath. Our client is committed to providing top-tier customer service and high-quality fresh food offerings in a clean and safe environment. This is an excellent opportunity for an individual looking to grow within a dynamic business that values its employees and is focused on delivering excellence.

Job Purpose:

To ensure the site operates smoothly, providing customers with exceptional service and a fresh food offering in a clean and safe environment. You will support the Site Manager and take full responsibility for the site in the Site Manager’s absence.

Main Tasks and Responsibilities:

Customer Service:

• Proactively deliver excellence in customer service at all times.

• Ensure customer satisfaction is the top priority and consistently deliver exceptional service by embodying I-CARE service excellence behaviours.

• Professionally handle customer queries and complaints in line with company policy, addressing issues promptly and escalating where necessary.

Store Operations and Standards:

• Support the Site Manager in the efficient day-to-day running of the retail unit.

• Ensure the store reflects the company’s standards of merchandising, presentation, and customer care.

• Maintain the highest standards of hygiene throughout the store and ensure compliance by all staff members.

• Ensure all operational checklists are followed on a daily basis across the shop and forecourt.

Team Management:

• Manage and organise a team of staff efficiently.

• Be approachable and a role model who leads by example, fostering teamwork, a positive attitude, and a good atmosphere in the workplace.

• Promote good communication between employees and management in a safe, respectful, and inclusive environment.

• Support the Site Manager in the development and training of the team to meet required training standards.

• Manage employee performance, providing regular feedback, recognition, and encouragement.

Stock Management:

• Ensure accurate stock ordering from PLOF.

• Accept and process deliveries.

• Merchandise the shop area to ensure maximum product performance.

• Vigilantly prevent stock loss and waste.

• Perform and manage weekly/monthly stock takes.

• Achieve the specified margins and sales targets set by the Support Office.

Health, Safety, and Welfare Management:

• Assume the role of Health and Safety Officer for the designated site.

• Strictly comply with the standards and safe working practices outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts, or Amendments.

• Adhere to all policies, practices, and procedures outlined in the Health and Safety Management System and Safety Statement.

• Maintain security awareness at all times and escalate issues where appropriate.

General/Other:

• Comply with company policies at all times.

• Adhere to all legislation relevant to the operation of a service station, including Employment Law.

• Ensure the correct uniform/dress code and name badge are worn at all times, maintaining the highest standard of personal care.

• Develop strong working relationships with colleagues and Group Management.

• Complete all tasks to the best of your ability and to the highest standard.

• Maintain discretion and confidentiality at all times.

• Perform any other duties or assume additional responsibilities as assigned.

The Ideal Candidate Will Have:

• A minimum of 2 years’ experience in a Supervisory/Management position.

• Levels 1 & 2 knowledge of food safety is a distinct advantage.

• Excellent communication and delegation skills.

• Proven staff management abilities.

• A highly driven, strong work ethic.

• A passion for retail and customer excellence.

• The ability to thrive in a fast-paced working environment.

Benefits:

• Competitive salary of €32 – €35k and flexible working arrangements.

• Staff discount.

• Paid family leave, including maternity and parental leave.

• Enhanced annual leave entitlements up to 27 days.

• VHI health insurance funded scheme.

• Colleague Assistance Programme, including GP online consultations and counselling services.

• Employee referral bonus.

• Travel and bike-to-work scheme.

• Save-as-you-earn scheme.

• Mileage scheme.

• Ongoing training, appraisals, and career progression opportunities.

• E-learning and development portal.