Senior Team Member

Job description

Job Title: Restaurant Supervisor
Industry: Fast Food / Quick Service Restaurant
Location: Balbriggan, Co. Dublin
Hours: 12:00 – 23:00 (Flexibility required within these hours)

Overview:
We are seeking a motivated and enthusiastic Supervisor to support the daily operations of a busy fast food restaurant. The successful candidate will assist the management team in delivering exceptional service, high-quality food, and maintaining cleanliness standards. This role requires strong leadership, excellent customer service skills, and a hands-on approach to team collaboration.

Key Responsibilities:

• Operate designated work areas in line with company standards and safety/quality guidelines.

• Provide warm, friendly, and professional service to all customers.

• Support and motivate team members, treating all colleagues and management with respect.

• Ensure consistent food preparation, production, and storage by following company training and procedures.

• Maintain a high standard of personal appearance and uniform compliance.

• Follow all cash handling procedures accurately and responsibly.

• Demonstrate flexibility by working across various sections of the restaurant as required.

• Assist in driving customer engagement and daily sales performance.

• Uphold a customer-first approach at all times, whether during opening or closing hours.

• Represent the brand positively both on and off the premises.

Person Specification:

• Minimum 1 year’s experience in a fast-paced customer service or hospitality environment.

• Passionate about delivering excellent customer experiences.

• Strong communication skills with a proactive and driven mindset.

• Able to work effectively under pressure and handle multiple tasks.

• Willingness to take on new responsibilities and pursue ongoing learning.

• Flexibility to work weekends and variable shifts.

• A team player with a strong work ethic and professional attitude.

Benefits:

• Competitive rates of pay

• Flexible scheduling

• Staff discount

• Group health care scheme

• Paid family leave, including maternity and parental leave

• Enhanced annual leave entitlement – up to 27 days per year

• Colleague assistance programme (including online GP and counselling services)

• Access to travel and bike-to-work schemes

• Continuous training, performance appraisals and career development opportunities