Reception Manager

Job description

Reception Manager 4-Star Hotel, Carlow

Full-time | €32,000 + Benefits | Recognised as a Best Place to Work in Hospitality 2024

Are you a hospitality professional with a passion for service excellence and team leadership? We’re hiring on behalf of our client, a highly regarded 4-star hotel in Carlow, for an experienced Reception Manager to lead their front office operations with warmth, efficiency, and confidence.

✨ What’s on Offer:

• Competitive salary of €32,000

• Recognition as one of the Best Places to Work in Hospitality 2024

• Supportive, inclusive team environment with a strong focus on staff development

• Ongoing training and career progression opportunities

• Contributory pension scheme (after 12 months of service)

• Company life insurance

• Free on-site parking

• Complimentary gym membership

• Staff meals provided while on shift

• Generous friends & family rates across a leading hotel group

About the Role:

As Reception Manager, you will oversee the daily operations of the front desk (5 in the team), ensuring each guest receives a seamless and welcoming experience. You’ll lead a passionate team, deliver 4-star service standards, and play a key role in staff training, time and attendance management, and performance monitoring. Your leadership will be essential in creating a warm, organised, and guest-focused environment.

️ Key Responsibilities:

• Lead the front desk team to deliver an exceptional guest experience, both in person and over the phone

• Ensure smooth shift operations and uphold all company standards

• Manage reservations and maximise room revenue through up-selling

• Handle guest feedback and complaints professionally and proactively

• Supervise staff scheduling, timekeeping, and performance management

• Ensure compliance with all financial procedures, health & safety regulations, and hotel SOPs

• Liaise with housekeeping and other departments to ensure seamless service delivery

• Participate in department meetings, training, and continuous improvement initiatives

✅ What We’re Looking For:

• Previous experience in a reception supervisory or management role within a hotel environment

• A natural leader with a customer-first mindset

• Strong communication, organisational, and problem-solving skills

• Proficiency in front office systems and booking platforms (training provided if needed)

• Passionate about delivering high-quality service and leading by example

Take the next step in your hospitality career with a hotel that truly values its people. Apply now to join a forward-thinking team where your contribution matters, and your development is supported.