Duty Manager

Job description

The Noel Group is proud to partner with a prestigious client in the hospitality industry to search for a Duty Manager to join their award-winning team in beautiful Enniscrone.

As Duty Manager, you will play a key role in the daily operation of this well-regarded property, ensuring exceptional guest service across all departments. This is an ideal opportunity for a passionate hospitality professional looking to progress their career within a supportive and structured hotel environment.

Our client is a luxury hotel situated in the heart of Enniscrone, known for its stunning location, outstanding service, and long-standing reputation for excellence in guest experience. The hotel caters to a mix of leisure, spa, and corporate guests and prides itself on its high standards and welcoming atmosphere.

Key Duties & Responsibilities:

• Oversee the day-to-day operations of the hotel, ensuring a smooth and efficient service across departments.

• Provide leadership and support to front-line staff in Reception, Food & Beverage, and Housekeeping.

• Handle guest feedback and complaints professionally, ensuring issues are resolved promptly.

• Conduct shift handovers and maintain detailed communication logs to ensure seamless operations.

• Support departmental heads in achieving service excellence and operational targets.

• Assist in training new staff and ensuring consistent adherence to company standards and procedures.

• Ensure compliance with all health, safety, and hygiene regulations.

The Requirements:

• Previous experience in a Duty Manager or supervisory role within a 3* or 4* hotel setting.

• Strong leadership, interpersonal, and communication skills.

• Ability to remain calm and professional under pressure.

• A hands-on, guest-focused approach and a strong commitment to customer service.

• Excellent organisational and problem-solving abilities.

• Proficiency in hotel management systems and MS Office suite.

• Must be currently living in Ireland and have the right to work in the Republic of Ireland.

• Visa sponsorship and relocation packages are not provided.

The Salary & Benefits:

• €35,000 per annum (negotiable based on experience).

• Opportunities for career progression within a luxury hotel group.

• Access to professional development and training programs.

• A dynamic, collaborative, and supportive working environment.