Reservation Supervisor

Job description

Reservations Supervisor – 4-Star Hotel | Dublin

Location: Dublin City | Type: Full-Time, Permanent
Salary: €30,000 – €32,000

A leading 4-star hotel in Dublin is seeking a dedicated and organised Reservations Supervisor to join its front office team. This is a fantastic opportunity for a hospitality professional with a passion for customer service, excellent attention to detail, and experience in hotel reservations or front office operations.

You will play a key role in managing and coordinating the reservations process to ensure a seamless experience for all guests from the moment they book.

What’s On Offer

• Competitive salary based on experience

• Opportunities for career progression within a reputable hotel group

• Staff meals while on duty

• Discounted rates across hotel group properties

• Ongoing training and development

• Supportive and collaborative team environment

Key Responsibilities

• Supervise the daily operations of the reservations department

• Ensure all bookings (individual, group, and corporate) are handled efficiently and professionally

• Monitor room availability, rates, and occupancy levels to maximise revenue

• Collaborate closely with the Revenue and Front Office teams

• Train and support junior team members, ensuring high standards are maintained

• Handle guest enquiries via phone, email, and online platforms

• Ensure accurate data entry in the PMS and maintain guest records

• Prepare daily and weekly reports as required

The Ideal Candidate Will Have

• Previous experience in a hotel reservations or front office role (minimum 1-2 years at supervisor or senior agent level)

• Experience using a hotel PMS (e.g., Opera, Protel, or similar)

• Strong communication and organisational skills

• High attention to detail and accuracy in data handling

• Ability to multitask and work under pressure in a fast-paced environment

• A guest-focused attitude with a professional and friendly manner

• Knowledge of revenue and yield management principles is a plus

If you’re passionate about delivering exceptional guest service and ready to step into a leadership role, we’d love to hear from you.