Administrative Customer Service Representative

Job description

Noel Group is currently recruiting an experienced Administrative Customer Service Representative for one of our valued clients based in Cork. This is a great opportunity for someone who enjoys working in a fast-paced environment, has a keen eye for detail, and is passionate about delivering exceptional customer support.

Key Responsibilities:

• Act as the first point of contact for customer queries via phone, email, and in person

• Process customer orders, returns, and service requests accurately and efficiently

• Provide general administrative support to internal departments

• Maintain and update records, files, and customer databases

• Resolve customer issues promptly and professionally, escalating where necessary

• Assist with preparing reports, invoices, and documentation

• Ensure compliance with company policies and procedures

• Contribute to a positive team environment and uphold high service standards

Key Requirements:

• Previous experience in an administrative or customer service role (minimum 1-2 years)

• Strong communication and interpersonal skills

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Excellent attention to detail and organisational abilities

• Ability to multitask and work under pressure

• Positive attitude and a proactive approach to problem-solving

• Experience with CRM systems is an advantage

What We Offer:

• Competitive salary (DOE)

• Supportive and collaborative team environment

• Opportunity to work with a reputable client of Noel Group

• Potential for long-term placement or progression