Front office Manager

Job description

Job Title: Front Office Manager
Location: County Kerry, Ireland
Role Type: Full-Time, Permanent
Reports To: Lodge Manager

About the Role:

The Noel Group is a leading recruitment agency operating nationwide across the hospitality sector. We are proud to partner with a prestigious client in the hospitality industry to search for a talented Front Office Manager to join their team in Kerry.

We are seeking a highly motivated and detail-oriented Front Office Manager to lead the front-of-house operations at a prestigious, luxury golf and resort destination in Ireland. This role requires a proactive individual who thrives in a fast-paced environment and can consistently deliver exceptional guest service.

The ideal candidate will be responsible for managing the day-to-day front desk operations, overseeing a team of guest service professionals, and ensuring a seamless and memorable experience for all members and guests.

What’s in it for you?

• Opportunity to work in a world-class hospitality environment
• €40,000-€45,000 Salary + Generous Bonus Scheme.
• Access to exclusive staff benefits and wellness programs
• Incredible staff benefits such as end of season parties, helicopter rides, team tournaments and many more.
• Opportunities for career development and training
• A collaborative and values-driven work culture

Key Responsibilities:

• Oversee the daily operations of the front office including reception, guest relations, and concierge services
• Ensure the highest standards of guest service are consistently delivered
• Train, motivate, and lead a team of front office professionals
• Manage scheduling, team rosters, and department budgets
• Handle guest feedback, complaints, and special requests with professionalism and care
• Collaborate with other departments (housekeeping, golf operations, food & beverage) to ensure cohesive guest experiences
• Maintain accurate records and reports relating to guest arrivals, departures, and special needs
• Uphold and implement health, safety, and quality standards across front office operations

Key Requirements:

• Minimum 3 years of experience in a front office or guest-facing leadership role, preferably in a luxury hospitality or resort environment
• Exceptional leadership and communication skills
• Strong organizational and time-management abilities
• Proficient in using front office systems and Microsoft Office Suite
• Demonstrated ability to resolve conflicts and exceed guest expectations
• Flexibility to work weekends, holidays, and varied shifts as needed
• A passion for hospitality, guest experience, and team development