Duty Manager

Job description

Job Title: Duty Manager
Location: County Leitrim, Ireland
Employment Type: Full-Time

Overview:
An exciting opportunity has arisen for a motivated and experienced Duty Manager to join a prestigious 4-star hotel in County Leitrim. This role is ideal for someone with a strong background in hospitality management who is passionate about delivering exceptional service standards across food and beverage operations, events, and guest relations.

Key Responsibilities:

• Oversee the day-to-day operation of all Food & Beverage outlets, including the restaurant, bars, and event spaces.

• Act as the first point of contact for guest feedback and complaints, ensuring timely and effective resolution.

• Liaise with the Executive Chef to maintain seamless service between the kitchen and front-of-house teams.

• Develop and implement standard operating procedures, ensuring staff compliance and operational efficiency.

• Provide on-the-floor support to all departments, ensuring smooth coordination and high service standards.

• Manage costs effectively, including stock control, payroll, and purchasing within budgetary guidelines.

• Monitor and enforce compliance with food hygiene regulations and health & safety standards.

• Deliver regular feedback to staff, addressing performance and supporting professional development.

• Handle staff concerns sensitively and professionally, supporting wellbeing and team morale.

• Ensure all F&B and events areas are well-maintained, clean, and presentable.

• Support administration, reporting, and communication across departments.

• Uphold strict cash handling procedures and investigate any discrepancies.

• Identify opportunities for revenue growth and cost savings.

• Monitor stock security and loss prevention across F&B operations.

• Collaborate closely with senior management on strategic initiatives and hotel-wide operations.

• Complete and maintain a Duty Manager’s Report for each shift, noting key events and issues.

• Uphold the company’s equal opportunities policy, promoting a positive and inclusive workplace.

Health & Safety Responsibilities:

• Comply with the Health & Safety at Work Act 1989 and related legislation.

• Maintain a safe and tidy work environment, reporting hazards and incidents promptly.

• Participate in fire and safety drills and be aware of on-site first aid resources.

• Act responsibly in the event of accidents or incidents involving guests, staff, or visitors.

Key Requirements:

• Previous experience in a similar managerial role within a hotel or hospitality environment.

• Strong leadership and interpersonal skills.

• Ability to remain calm and effective under pressure.

• Solid understanding of financial and operational controls.

• Excellent problem-solving abilities and a proactive approach.

• Exceptional communication skills and attention to detail.

• Flexibility to work across various shifts, including evenings and weekends.

What We Offer:

• Competitive salary and benefits.

• Supportive and dynamic work environment.

• Opportunities for professional growth and development.