Senior Receptionist

Job description

The Noel Group is a leading recruitment agency operating nationwide across the hospitality sector. We are proud to partner with a prestigious client in the hospitality industry to search for a Senior Receptionist in Galway.

As the Senior Receptionist, you will be the face of the hotel, ensuring that all guests receive a warm and professional welcome. You will manage the front desk, oversee daily operations, and lead a small team of receptionists. This role requires exceptional organisational skills and the ability to handle a variety of tasks in a fast-paced environment.

Our client is a highly regarded hotel within a luxury group known for its commitment to delivering outstanding guest experiences. This position offers the opportunity to work in an elegant setting with a focus on service excellence.

Key Duties:

• Oversee the smooth operation of the reception desk, ensuring high levels of guest satisfaction.

• Lead, mentor, and train reception staff, ensuring adherence to hotel standards.

• Handle guest check-ins, check-outs, and room assignments.

• Manage guest inquiries and complaints professionally and efficiently.

• Ensure accurate billing and handle cash/credit transactions.

• Collaborate with other departments to ensure guest needs are met.

• Assist in the management of reservations and bookings, ensuring optimum occupancy levels.

The Requirements:

• Previous experience as a hotel receptionist, with at least 2 years in a supervisory role.

• Strong communication and leadership skills.

• Excellent attention to detail and a professional attitude.

• Ability to work in a fast-paced environment and manage multiple tasks.

• Living in Ireland with the right to work in the Republic of Ireland.

• Visa and relocation packages are not provided.

Salary & Benefits:

• Competitive salary of €31,000 per annum.

• Opportunities for career progression within a luxury hotel group.

• Access to professional development and training programs.

• A dynamic and supportive working environment.