Hospitality Administator

Job description

We have an exciting opportunity with one of our prestigious City Centre clients, who is currently seeking a flexible and organised Catering Administrator to join their team on a temporary basis, covering maternity leave. This is your chance to work with a high-end organisation in a fast-paced, vibrant environment-don’t miss out!

Key Responsibilities:

Administration Duties:

• Accounts processing for the food, beverage, and catering department
• Office duties including rostering administration, printing and publication of menus on the intranet, and maintaining accurate function sheets
• Reservations management (telephone, email, and online) and diary management
• Filing and records management
• Monthly Management Information (till discrepancy reports, sales reports, debtors lists, financial accounts, holiday reports, absent reports, etc.)

Operational Duties:

• Communicate effectively and plan for the week ahead
• Prepare customer letters and hospitality booking sheets; seek/track confirmation and ensure customers are aware of all booking terms (cost, invoicing, payment, etc.)
• Organise documentation for weekly group and reservation activity
• Complete and circulate function sheets and rosters to all departments weekly
• Maintain accurate sick leave and holiday request records for staff and associated communications
• Follow up on any outstanding sales inquiries or provisional reservations
• Assist Catering Manager with stocktake processes and reporting
• Ensure accurate filing and processing of all HACCP paperwork and documentation
• Process stationery orders and maintain stock levels as required

EPOS Duties:

• Responsible for the administration and function of the EPOS system
• Financial reporting, stock control, and managing customer accounts
• Updating menu items and prices on the EPOS live system daily
• Report supplier changes or stock price movements to the manager
• Process online purchases, delivery dockets, and invoices through a computerized system in liaison with Kitchen and Front of House teams
• Update Finance team on debtor information to manage customer balances effectively

Essential Qualifications and Experience:

• Previous experience in a busy catering or food and beverage department
• EPOS knowledge and previous administration experience
• Excellent communication and interpersonal skills, with a proven track record of working cooperatively in a team environment
• Strong numerical abilities with a focus on accuracy and data analysis
• Excellent judgment and decision-making abilities
• Strong organisational and time management skills, with the ability to work under pressure and meet deadlines
• Exceptional attention to detail

If you’re looking for an exciting new challenge and meet the qualifications outlined, we’d love to hear from you! Please get in touch for more information or to apply.