Reception Manager

Job description

At Noel Group, we are very excited to be recruiting for a Reception Manager in Wexford. The reception manager will take full responsibility for the front office team, ensuring smooth daily operations, exceptional guest service, and revenue optimization. We are looking for a friendly and customer focused reception manager who is up for the challenge of a busy desk.

Our client is a 4 start hotel in Wexford. With approximately 100 bedrooms, this hotel is sure to occupy a busy front desk.

Responsibilities:

• Manage group reservations, guest enquiries, and bookings promptly and professionally.
• Oversee daily Front Office operations, adhering to hotel standards.
• Monitor and enhance customer service, implementing improvements as needed.
• Maximize room revenue through effective yield management and analysis.
• Manage the reception and reservation rosters, room allocations, and guest requests.
• Ensure compliance with Health & Safety standards.
• Support and promote the hotel’s core values.
• Motivate the team to achieve sales targets and upselling goals.
• Collaborate with the Revenue, Sales, and Accounts teams for accurate billing and sales maximization.
• Assist with guest check-ins, check-outs, and front desk activities.
• Attend weekly head of department meetings

Qualifications:

• Reservation and revenue experience essential
• Hotsoft and Avvio experience desirable.

Salary:

• €36,000 – €38,000

The aim is to ensure guests’ needs are met to the highest standards and if you believe you can help achieve this, Apply Today