Technical Support/ Field Engineer

Job description

Technical Support / Field Engineer

Location: Santry, Dublin 9 (Office & Field Based)

About the Role

We are proud to be representing a well-established market leader in the building services sector, currently seeking a skilled Technical Support / Field Engineer to join their expanding Customer Service Team in Dublin. This is a key role within the organisation, suited to qualified plumbers with strong technical expertise and a passion for providing customer support, product training, and field-based service.

Key Responsibilities

• Respond to service calls: diagnose issues, complete repair work, or advise on necessary remedial actions.

• Deliver excellent customer service, offering the best solutions available.

• Support customers and installers with technical advice and guidance.

• Act as a professional representative of the company and its brand.

• Liaise with Quality Control and Design teams, providing valuable product feedback.

• Deliver product training sessions to industry professionals, covering installation and troubleshooting.

• Work collaboratively across sales, technical sales, design, and quality teams.

• Maintain a positive, professional image of the company at all times.

Skills & Experience

• Fully qualified plumber with a minimum of 3 years’ experience.

• Previous Service Engineer or technical support experience an advantage but not essential.

• RGI and/or F-Gas certification desirable but not required.

• Full clean driving licence.

• Safe Pass (training can be arranged if not already held).

• Strong communication skills with the ability to work well in a team.

• Punctual, proactive, and confident in decision making.

• Basic IT skills beneficial but not essential.

• A strong willingness to learn about products, systems, and customer needs.

What’s on Offer

• Competitive salary (€48,000 – €55,000 DOE)

• Fully expensed company vehicle, smartphone, and tools

• Contributory pension scheme

• Further education support

• Employee Assistance Programme

• Attractive annual leave package

• Hybrid role combining field work and office-based support from Santry