Spa Manager

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Job description

Our Client is a hotel renowned for its exceptional hospitality and world-class amenities.
We are currently seeking a dynamic and experienced Hotel Spa Manager to lead our Client spa operations and elevate the overall guest experience.

Responsibilities:

  • Inform staff of job responsibilities, performance expectations, client service standards and Hotel policies and guidelines.
  • Plan or direct spa services and programs.
  • Train staff in the use or sale of products, programs, or activities.
  • Assess employee performance and suggest ways to improve work.
  • Check spa equipment to ensure proper functioning.
  • Coordinate facility schedules to maximize usage and efficiency.
  • Develop staff service and retail goals and guide staff in goal achievement.
  • Establish spa budgets and financial goals.
  • Inventory products and order new supplies.
  • Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
  • Perform accounting duties, such as recording daily cash flow.
  • Recruit, interview, or hire employees.
  • Respond to customer inquiries or complaints.
  • Schedule staff or supervise scheduling.
  • Verify staff credentials to qualifications, such as educational and certification requirements.
  • Develop and implement marketing strategies.
  • Direct facility maintenance or repair.
  • Maintain client databases.
  • Participate in continuing education classes to maintain current knowledge of industry.
  • Schedule guest appointments and maximising revenue generation opportunities
  • Pro-Actively Sell products and services.

Qualifications:

  • Proven experience as a Spa Manager or in a similar role within the hospitality industry.
  • Strong leadership, organizational, and interpersonal skills.
  • In-depth knowledge of spa operations, treatments, and industry trends.
  • Excellent communication and customer service skills.
  • Ability to analyze financial reports and implement effective strategies.
  • Certification in spa management or a related field is a plus.

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