Retail Store Manager

Job Title: Retail Store Manager

Location: Dun Laoghaire

Overview

An established and reputable hearing care provider is seeking a Retail Store Manager to oversee operations at its Dun Laoghaire branch. The clinic has a strong local reputation, a steady walk-in customer base, and is entering a new phase of digital modernization, including the implementation of a CRM system and other customer engagement technologies.

This is an excellent opportunity for a people-focused retail professional who enjoys building relationships, driving sales, and creating a welcoming environment for customers seeking hearing care solutions.

Key Responsibilities

• Manage the day-to-day operations of the Dun Laoghaire branch.
• Support and collaborate with the on-site audiologist to ensure a full and efficient appointment diary.
• Deliver exceptional customer service to both walk-in and returning clients, assisting with hearing aid queries, fittings, and product purchases.
• Proactively drive store performance, encouraging bookings and supportingconversions to hearing aid sales.
• Engage with the local community to build awareness and grow the customer base (e.g., local partnerships, community events, outreach).
• Oversee administrative duties, including appointment scheduling, CRM updates, and stock management.
• Ensure smooth integration of digital tools and processes as the business continues its modernization.

Candidate Profile

• Strong background in a customer-facing retail environment (optical, pharmacy, telecoms, or similar) preferred.
• Proven ability to manage store operations and deliver sales targets.
• Excellent interpersonal skills and a warm, professional communication style.
• Ability to build trust with customers, many of whom are older adults.
• Organized and comfortable adopting new systems and technologies.
• Previous experience in healthcare or hearing care is an advantage but not essential – full training will be provided.

Compensation & Benefits

Base Salary: €32,000-€40,000 (depending on experience/Negotiable)

Commission: €100 per completed hearing aid booking (approx. 5 per week achievable; paid monthly)

Benefits include:

• Private healthcare
• 5% matched pension contribution * Paid parking (if required)

Working Hours: Monday to Friday, 9:30am-5:30pm or 10:00am-6:00pm. Potential for Saturday openings in the future.

Location: Dun Laoghaire, easily accessible by public transport and DART.