Reservations Manager

Job description

Job Title: Revenue & Reservations Manager
Location: Limerick, Ireland
Salary: Approx. €50,000 per year
Employment Type: Full-Time, Permanent

An established, family-owned 3-star hotel in Limerick is seeking a Reservations Manager to join their team during an exciting expansion phase. The property currently operates 109 rooms, with plans to grow to 165 rooms, alongside a live music venue and bar/restaurant.

Key Responsibilities

• Oversee all reservation enquiries and bookings across channels.

• Ensure accurate room inventory and manage overbooking strategies.

• Handle VIP, group, and corporate bookings with precision.

• Train and support Front Office staff on upselling and revenue-focused behaviours.

• Maintain PMS and CRM data accuracy.

• Manage booking modifications, cancellations, and special requests efficiently.

• Ensure a seamless guest arrival experience in collaboration with Front Office.

• Proficient in Rezlynx PMS (experience highly advantageous).

• Maintain channel manager and OTA connectivity.

• Generate insights from booking data and support system optimisation.

• Assist in implementing new systems during the hotel expansion phase.

Essential Requirements

• Proven experience in revenue or reservations management within hospitality.

• Track record of driving revenue growth and optimising pricing strategies.

• Familiarity with PMS systems (Rezlynx or similar) and OTA platforms.

• Strong analytical skills and proficiency in Excel and reporting tools.

• Excellent attention to detail, strategic thinking, and hands-on approach.

• Strong communication, interpersonal, and problem-solving skills.

• Ability to work under pressure and manage multiple priorities.

• Proactive, tech-savvy, and capable of training others in revenue-focused behaviours.

• Third-level qualification in Hospitality Management, Business, or related field.

• Experience with revenue management systems and group/corporate contract negotiation.

• Knowledge of Limerick / Munster market dynamics.

What’s on Offer

• Salary of approximately €50,000 per year.

• Opportunity to shape revenue strategy during an exciting growth phase.

• Supportive, family-oriented work environment.

• Professional development and training opportunities.

• Career progression as the hotel expands.

• Full-time, office-based role with flexibility during peak booking periods.

• Occasional evening/weekend work for high-demand periods or events.

• Collaboration with cross-functional teams across the property.