Reservations Agent

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Job description

The Noel Group is currently searching for a Reservation Agent to connect with our Clients in Dromoland. Our client is committed to providing exceptional hospitality experiences to the guests from the moment they start planning their stay. We are seeking a dedicated and customer-oriented Reservation Agent to join our Client team and assist guests with booking their accommodations and amenities.

Duties:

  • Answering all reservation enquires via telephone, on-line and third-party websites.
  • Achieving the best possible room rate and ensuring that budgets are adhered to and sales targets are met.
  • Assisting with Revenue Management
  • Handling all guest queries in a helpful and timely manner.
  • Updating of the reservation system with all third-party websites, tours, and group bookings daily.
  • Generating daily, weekly and monthly reports.
  • Assisting in the reception when the need arises.

The successful candidate:

  • Experience in reservations desirable, but not essential as full training will be provided.
  • Opera Cloud experience would be an advantage
  • Must have excellent communication skills and be highly organised.
  • Excellent computer skills and have efficient and systematic work procedures.

Benefits:

  • Free Leisure Centre and Pool Membership
  • Pension Scheme after 6 months
  • Staff meals provided
  • Sick Pay Scheme
  • Wellbeing Programme – (offering health and wellbeing activities throughout the year)
  • EAP – Employee assistance programme
  • Uniform dry cleaning
  • Discounts rates across the Inn at Dromoland and Dromoland Estate
  • Development & training programmes
  • Extra holidays based on length of service
  • Full training will be provided.

Extra Info:

  • Working schedule is from Monday to Sunday.
  • Working shifts midweek: 9am – 5pm or 10am – 6pm or 11am-7pm
  • Weekend Shifts 9am – 5pm
  • Due to the nature of the business, flexibility is required.

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