Reservation Agent

Job description

The Noel Group is proud to partner with a prestigious client in the hospitality industry to search for an experienced and customer-focused Reservation Agent to join their dynamic accommodation team in the Castlemartyr / Garryvoe area. This is an excellent opportunity for an individual passionate about delivering exceptional guest experiences and contributing to the reservation success of a dual-property operation.

As the Reservation Agent, you will be responsible for managing room bookings and enquiries for two properties, optimising occupancy, and providing a seamless guest journey from initial contact through to arrival. You will serve as a key point of contact for guests, ensuring all reservations are handled efficiently, accurately, and in line with company standards.

Key Duties & Responsibilities

• Handle all incoming reservation enquiries via phone, email, and online platforms in a timely and professional manner.

• Accurately input booking details into the reservation system while maximising occupancy and revenue.

• Liaise with internal departments (Front Office, Sales, Housekeeping, Events) to ensure smooth operational delivery.

• Provide detailed information regarding room types, rates, special offers, and package availability.

• Process amendments, cancellations, and special requests in accordance with company policies.

• Assist with group bookings, allocations, and rooming lists when required.

• Maintain a high level of product knowledge across both properties to effectively assist guests.

• Deliver exceptional customer service and resolve guest queries efficiently.

Requirements

• Previous experience in a hotel reservations, front office, or customer service role (hospitality experience desirable).

• Strong communication skills with an excellent telephone manner.

• Proficient in hotel reservation systems (Opera experience advantageous).

• Highly organised with strong attention to detail and the ability to multitask.

• Ability to build rapport and maintain professional relationships.

• A proactive approach to problem-solving and guest satisfaction.

• Must be currently living in Ireland and have the right to work in the Republic of Ireland.

• Visa or relocation packages are not provided.

Salary & Benefits

• €35,000 per annum (negotiable depending on experience).

• Opportunities for career progression within a reputable hospitality group.

• Access to professional development and training programs.

• A dynamic, supportive, and collaborative working environment.