Receptionist

Job description

Job Title: Junior Receptionist

Location: On-site – Ireland

Role Type: Full-time | Shift-based role

Reports To: Senior Receptionist / Assistant Front Office Manager / Front Office Manager

About the Role:

We at Noel Group are partnering with a well-known and highly regarded hospitality client to recruit a Junior Receptionist to join their Front Office team. This role is ideal for someone with a strong customer service mindset who enjoys working in a fast-paced, guest-focused environment.

As the first point of contact for guests, the Junior Receptionist plays a vital role in creating a positive and professional experience throughout a guest’s stay. You will support the wider Front Office team in delivering high service standards while ensuring the smooth day-to-day operation of the reception desk.

What’s in it for you?

• €15/€16 Per hour depending on experience.
• Opportunity to work with a respected and established hospitality client
• Valuable experience within a professional Front Office environment
• Ongoing support and on-the-job learning
• Exposure to a variety of reception, guest service, and administrative duties
• A role that offers variety, responsibility, and career development potential

Key Responsibilities

• Welcome guests in a friendly and professional manner, ensuring a positive first and last impression
• Check guests in and out efficiently using the front office system
• Answer phone calls promptly, manage enquiries, and relay messages accurately
• Handle bookings, reservations, and guest accounts, ensuring all charges are correctly recorded
• Deliver consistent, high-quality customer service in line with company standards
• Respond to guest requests and concerns professionally, escalating issues when required
• Liaise with other departments to ensure a seamless guest experience
• Maintain a clean, organised, and professional reception area at all times
• Carry out general administrative tasks such as typing documents and maintaining stationery supplies
• Log lost property in line with company procedures
• Adhere to all health, safety, and fire regulations and participate in required training
• Support senior reception staff and management with daily operational tasks
• Assist with banqueting-related enquiries and guest items outside of banqueting hours when needed

Key Requirements

• Previous experience in hospitality, reception, or a customer-facing role is an advantage
• Excellent communication and interpersonal skills
• A professional appearance and positive, welcoming attitude
• Strong organisational skills and attention to detail
• Ability to work well within a team and on own initiative
• Flexibility to work shifts, including evenings and weekends
• Basic IT and administrative skills