Reception Manager
Apply nowJob description
We are seeking a dedicated and detail-oriented Reception Manager to join our team. If you have a passion for the hospitality industry and a track record of success in customer service, we encourage you to apply.
The Reception Manager is responsible for assisting the Front Office Manager in the day-to-day management and operation of the front desk and guest services at our hotel. This includes overseeing the reservation and check-in/check-out processes, managing staff, and handling any guest complaints or issues that may arise.
Key Responsibilities:
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Assist the Front Office Manager in managing the front desk and guest services operations, including the reservation and check-in/check-out processes
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Train and develop front desk and guest services staff to ensure that they are providing excellent service to guests
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Handle guest complaints and resolve any issues that may arise
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Monitor and maintain inventory levels of supplies and equipment
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Assist in preparing reports and analyzing data to track performance and identify trends
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Ensure that all hotel policies and procedures are being followed by staff
Requirements:
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2+ years of experience in hotel management or a related field
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Strong leadership and communication skills
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Proficiency in Microsoft Office and other hotel management software
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Ability to work well under pressure and handle multiple tasks simultaneously
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Flexibility to work evenings, weekends, and holidays as needed
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Opera user
Consultant
Marco Carboni
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