Operations Manager

Carlow, Full Time

I am currently seeking a talented and experienced Hotel Operations Manager for a busy Hotel located in Co. Carlow – The ideal candidate will have proven experience in a similar role.

 

Hotel operations managers oversee the entire operations of a lodging establishment. Operations include human resources, housekeeping, security, public relations, food service, sales and finances. It is the hotel operations manager’s job to deal effectively with customers, bosses and staff workers while keeping the hotel running smoothly.

A hotel operations manager may have assistants or assign department heads to help manage the hotel. Creating a work schedule, hiring new employees, and training staff are all duties a hotel operations manager can perform. While company executives usually set various hotel polices

 

 

Job Description

 

  • Ensure hotel premises are clean, tidy, and ambient enough to receive and tend guests
  • Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations
  • Conduct assessments to review customer satisfaction and service recovery process
  • Oversee the hiring, orienting, and training of hotel staff to ensure maximum revenue for management
  • Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems
  • Organize training programs to enhance the job skills and performance of hotel personnel
  • Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department
  • Inspect hotel stores to check available stock and determine the need for stocking
  • Liaise with the marketing staff to develop and implement strategies for growing the business
  • Hire contractors and deal with vendors to ensure provision of high quality products and services
  • Schedule work shifts and tasks to hotel staff according to their specialty
  • Collect payments and record all expenditure and generated revenue
  • Contact clients to schedule and plan the details of an event or conference
  • Set and adjust the rates for different services according to their quality level.

 

Salary: €60,000

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