Operations Manager

Job description

The Hotel Operations Manager is responsible for overseeing and coordinating all aspects of hotel operations to ensure an efficient, high-quality guest experience. This role involves managing various departments, including Front Office, Housekeeping, Food and Beverage, and other operational areas, while maintaining compliance with company policies and industry standards.

Key Responsibilities:

• Lead, motivate, and mentor a diverse team of department heads and staff members to deliver exceptional service.
• Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional growth.
• Ensure all departments consistently deliver a high standard of service that meets or exceeds guest expectations.
• Address guest feedback and implement improvements to enhance guest satisfaction.
• Streamline and optimize operational processes to maximize efficiency and productivity.
• Monitor and manage departmental budgets, expenses, and revenue streams.
• Oversee inventory levels, ordering, and procurement to maintain optimal stock levels and cost control.
• Establish relationships with suppliers and negotiate contracts to secure favorable terms.
• Ensure compliance with all relevant regulations, including health, safety, and hygiene standards.
• Implement and enforce hotel policies and procedures.
• Work closely with Sales and Marketing teams to drive revenue through promotional activities, events, and packages.
• Collaborate with Maintenance and Facilities teams to ensure all areas of the hotel are well-maintained.
• Generate regular reports on key performance indicators (KPIs) and provide insights to the General Manager and executive team.
• Identify trends and recommend strategies for improvement.

Qualifications:

• Bachelor’s degree in Hospitality Management or related field (Master’s degree is a plus).
• 3 years of progressive experience in hotel management, with a proven track record of successful leadership.
• Strong understanding of hotel operations, including Front Office, Housekeeping, Food and Beverage, and Events.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in hotel management software and Microsoft Office Suite.