Operations Manager

Job description

The Noel Group are seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of our Client
The ideal Operations Manager will have a passion for delivering exceptional guest experiences and leading a team to success and will be the second in command for all Hotel

Our client is a well-established hotel known for its commitment to exceptional service and providing a welcoming environment for guests from diverse backgrounds.

Responsibilities

• Oversee all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage departments
• Develop and implement strategies to ensure high levels of guest satisfaction and retention
• Lead and mentor a diverse team, providing guidance and support to achieve performance goals
• Monitor and control operational costs and expenses to meet budgetary goals
• Ensure compliance with health, safety, and hygiene standards

Qualifications

• Previous experience in Irish hotel operations management is a must
• Proven leadership skills with the ability to motivate and develop a diverse team
• Strong understanding of hospitality industry standards and best practices
• Excellent communication and interpersonal skills
• Knowledge of hotel management software and tools
• Living in Ireland and having the right to work in ROi
• Visa sponsorship and relocation assistance are not provided.

Day-to-day

• Communicating with department heads to ensure smooth operations
• Reviewing guest feedback and taking action to address any issues
• Conducting regular staff meetings and performance reviews
• Collaborating with the sales and marketing team to drive revenue and occupancy rates
• Handling any escalated guest inquiries or complaints

Hours

This is a full-time position with occasional evening and weekend availability required to oversee operational needs and attend to guest concerns.