Night Manager

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Job description

Night Manager Responsible for all aspects of the hotel during the night shift. The ideal candidate will need to understand and respond to guest needs and requests, while overseeing the guests checking in and out.

Responsibilities

* Receive, welcome and check-in any customers arriving late and check-out customers leaving early according to Front Office procedures.

* Ensure that all checklists and reports are completed by the relevant person before the end of the shift.

* Ensure that you complete a handover to the early Duty Manager to ensure awareness of any issues overnight that need to be followed up.

* Ensuring that night audit procedures are followed in accordance with company policy.

* Ensuring that safety of guests and team members at all times, following fire, and health and

safety procedures.

The ideal candidate will:

* Be self-motivated, standards driven and have the ability to work in a fast-paced environment.

* Have excellent communication and interpersonal skills and the ability to recommend and implement improvements in their department.

* Have strong organisational skills with the ability to prioritise & delegate.

* Prove that they can lead and motivate a team.

* Health & Safety knowledge and awareness.

Key Duties and Responsibilities

* People leadership, including recruiting, retaining and developing employees.

* Set targets for the F&B teams in line with the overall departmental and hotel strategy.

* To assist and ensure the smooth running of Bar & Restaurant.

* To develop and implement SOP’s efficiently

* To complete weekly rosters

* To handle and action guest complaints and lead with excellent customer service

To understand stock levels and to be responsible to coordinate stocktaking and variance reports

Requirements:

* Experience in a Food & Beverage management role.

* Experience in large conferences and events is an advantage.

Consultant

Ashley Johnson

Ashley Johnson

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