Hotel Manager

Job description

Operations Manager – 4★ Hotel, Limerick

Are you a driven hospitality professional with a strong background in hotel operations and leadership?
A well-established 4-star property in Limerick is seeking an experienced Operations Manager to oversee the day-to-day running of the hotel, ensuring exceptional guest service, operational efficiency, and financial performance.

This is a pivotal leadership role for an experienced hospitality professional who thrives in a dynamic environment and is ready to make a significant impact across all operational departments.

Role Purpose

To plan, direct and oversee the safe, efficient and profitable day-to-day operation of the hotel.
The Operations Manager will ensure the property is well-maintained, service standards are consistently high, and departmental performance aligns with budgetary and business goals.

Key Responsibilities

Operations

• Manage all aspects of daily hotel operations, maintaining the highest standards of product and service.

• Provide leadership and direction to all Heads of Department and senior managers, ensuring alignment with operational goals.

• Communicate effectively with the management team through regular meetings and one-to-one updates.

• Act as a key point of contact for guest interaction and feedback, ensuring prompt resolution of issues.

• Oversee Food & Beverage operations, approving menus, promotions and service standards.

• Work closely with the Rooms Division Manager to maintain property standards and enhance online reputation.

• Support IT, maintenance and sustainability initiatives across the property.

• Prepare the property for external audits (EHO, Health & Safety, Food Safety).

Financial Management

• Contribute to the annual business plan and budget in collaboration with senior management.

• Complete monthly and quarterly forecasts and brief Heads of Department on performance results.

• Manage payroll and departmental expenses within budgetary limits.

• Support the implementation of the CAPEX programme, including supplier liaison and budget control.

• Ensure strong stock management, cost control, and gross profit performance across departments.

• Conduct regular competitor and pricing analysis for F&B operations.

Human Resources & Training

• Work with the HR Manager to ensure compliance with all statutory training (e.g. manual handling, HACCP, first aid, fire safety).

• Oversee recruitment, training, and development of operational managers and supervisors.

• Conduct appraisals, set objectives, and support succession planning within departments.

• Ensure effective internal communication and engagement through team meetings and feedback sessions.

• Manage disciplinary and performance procedures appropriately.

Health & Safety

• Ensure full compliance with fire, food safety, and health & safety regulations.

• Maintain all risk assessments and ensure follow-up actions are completed.

• Oversee accident reporting and liaise with insurance providers as required.

• Ensure pool management and water system safety protocols are maintained.

Sales & Marketing Support

• Attend weekly sales and revenue meetings to support strategic growth initiatives.

• Collaborate with the Revenue and Sales teams to maximise room yield and promote F&B outlets.

• Represent the hotel at client meetings, local business events, and trade shows as needed.

• Support wedding and event sales, ensuring competitiveness and profitability in the local market.

Guest Care

• Ensure guests receive an outstanding level of service at all times.

• Proactively anticipate guest needs and resolve any issues with empathy and efficiency.

• Promote a culture of genuine hospitality and teamwork throughout the hotel.

Essential Skills & Experience

• Proven experience in a 4★ or 5★ hotel operations or senior management role.

• Strong leadership and people management skills.

• Excellent communication and organisational abilities.

• Commercially astute with experience managing budgets and operational KPIs.

• Calm and effective under pressure, with a focus on maintaining high standards.

• Exceptional attention to detail and commitment to guest satisfaction.

Desirable

• Experience within the Limerick or Mid-West hotel market.

• Relevant hospitality or business management qualification.

• Experience with sustainability and green initiatives in hotel operations.

What’s on Offer

• Salary of €70K and performance-related benefits.

• Meals on duty and staff wellbeing initiatives.

• Career development opportunities within a supportive management structure.

• A dynamic working environment in one of Limerick’s leading 4-star hotels