Hotel Duty Manager

Job description

Here at Noel Group, we are currently seeking a proactive and experienced Duty Manager for a reputable hotel in Cork. This is a fantastic opportunity for someone with strong leadership skills who thrives in a fast-paced, customer-focused environment. The duty manager role offers a dynamic work environment with opportunities for growth and development. If you are passionate about the hospitality industry and have the skills to lead a dedicated team, we encourage you to apply.

Key Responsibilities:

• Ensure the premises is sufficiently staffed at all times.
• Manage staff attendance, ensuring all team members are on duty on time.
• Uphold company policies related to staff employment, including disciplinary procedures and grievance handling.
• Communicate regularly with employees, HR, and senior management on performance, customer care, timekeeping, and work quality.
• Prepare, agree upon, and post weekly staff rosters in advance.
• Ensure company policies regarding bullying, sexual harassment, and smoking are prominently displayed and adhered to.
• Foster an atmosphere of friendliness, teamwork, customer care, hygiene, and cooperation among staff, organizing training or re-training as needed.
• Seek advice on labour legislation to ensure all actions comply with legal requirements.
• Motivate and support staff to enhance performance, engagement, and job satisfaction.

Ideal Candidate:

• Proven experience in a supervisory or management role within the hospitality industry.
• Strong leadership, communication, and organizational skills.
• Ability to manage staff performance and resolve issues effectively.
• Knowledge of labour legislation and best practices in employee relations.