Front Office Supervisor

Job description

At The Noel Group we are seeking a proactive and customer-focused Front Office Supervisor to join our team. In this role, you will oversee the day-to-day operations of the front desk and ensure a seamless experience for all guests.

Responsibilities

• Supervise and support the front desk staff, including training, scheduling, and performance management
• Ensure smooth check-in and check-out processes for guests
• Resolve guest concerns and issues in a professional and timely manner
• Maintain knowledge of the property’s amenities, services, and local area information
• Assist with managing the PO system and inventory for front office supplies and amenities
• Collaborate with other departments to ensure guest satisfaction and operational efficiency

Qualifications

• Prior experience in a receptionist or front office role
• Strong leadership and interpersonal skills
• Proficiency in using PO systems and maintaining inventory
• Excellent communication and problem-solving abilities
• Customer-focused with a passion for delivering exceptional service

Day-to-day

• Supervising front desk operations
• Liaising with guests to ensure a positive experience
• Managing inventory and PO system
• Training and supporting front desk staff

Hours

This is a full-time position with the potential for evening and weekend shifts to support operational needs.

Recruitment process

1. Application review
2. Initial phone screening
3. Reference check
4. In-person/virtual interviews
5. Job offer