Front Office Manager

Job description

We are seeking a skilled and experienced Front Office Manager to oversee the daily operations of our Client hotel’s front desk and reception area.
The ideal candidate will be a proactive leader with excellent communication and organizational skills, who can ensure a seamless guest experience from check-in to check-out.

Responsibilities

• Manage and supervise the front desk and reception staff, including hiring, training, and scheduling
• Ensure efficient and friendly check-in and check-out processes for guests
• Oversee room reservations and ensure accurate and timely processing
• Maintain a professional and welcoming environment at the front desk
• Handle guest inquiries, requests, and complaints in a timely and courteous manner
• Monitor and maintain the hotel’s reservation system (Opera or similar)
• Collaborate with other hotel departments to ensure a high level of guest satisfaction
• Implement and enforce hotel policies and procedures to ensure smooth operations
• Assist in resolving any operational issues that may arise

Qualifications

• Proven experience in a front office or receptionist role, with at least 2 years in a supervisory or management position
• Excellent communication and interpersonal skills
• Proficiency in hotel management software such as Opera
• Strong organizational and multitasking abilities
• Ability to lead and motivate a team
• Understanding of hotel operations and guest service principles
• Diploma or degree in hospitality management or a related field is a plus

Day-to-day

• Overseeing front desk operations
• Training and supervising front desk staff
• Managing guest inquiries and requests
• Ensuring smooth check-in and check-out processes
• Collaborating with other hotel departments
• Resolving operational issues as they arise

Hours

Full-time, 40 hours per week. Some evening and weekend shifts may be required to oversee front desk operations.

Recruitment process

• Application review
• Phone interview
• Reference check
• On-site interview and assessment
• Offer