Front Office Manager

Job description

Job Title: Front Office Manager

Location: Cork

Role Type: Full-Time | Permanent

Reports To: General Manager & Revenue Manager

About the Role:

Noel Group are currently recruiting for an experienced Front Office Manager on behalf of a leading four-star hotel group in Cork.

This is an excellent opportunity for a hospitality professional with strong leadership experience in front office operations, guest relations, reservations, and team management. The successful candidate will be responsible for ensuring the smooth day-to-day operation of reception and reservations while delivering exceptional guest experiences and maintaining the highest service standards.

The ideal candidate will be highly organised, commercially aware, guest-focused, and passionate about hospitality excellence.

What’s in it for you?

• €36,000
• Career progression opportunities within a well-established hotel group
• Supportive and professional working environment
• Training and development opportunities
• Employee benefits and staff discounts
• Free parking
• Pension and wellbeing support initiatives
• Opportunity to join an award-winning hospitality employer

Key Responsibilities

• Lead and manage the daily operations of the Front Office and Reservations departments
• Ensure all guests receive a professional, warm, and efficient service throughout their stay
• Manage reception, reservations, and night operations in line with company standards
• Drive upselling and maximise room revenue opportunities
• Handle guest feedback and resolve issues promptly and professionally
• Oversee staff training, performance management, and rota planning
• Maintain excellent communication with all hotel departments including housekeeping, sales, events, and food & beverage
• Monitor cash handling procedures, billing accuracy, and front office controls
• Ensure compliance with company policies, health & safety, and GDPR procedures
• Support the senior management team with operational and commercial objectives

Key Requirements

• Minimum 2-3 years’ experience in a Front Office Management role within a hotel environment
• Strong leadership and team management skills
• Excellent guest service and communication abilities
• Experience managing reservations and front office systems
• Strong organisational and problem-solving skills
• Commercial awareness with an ability to drive revenue opportunities
• Flexibility to work evenings, weekends, and business peak periods where required
• Professional presentation and attention to detail
• Experience with hotel PMS systems such as Hotsoft or similar would be advantageous
• Fluent English, both written and spoken