Front Office Manager

Job description

Job Title: Front Office Manager

Location: Kinsale, County Cork

Role Type: Full-time, Permanent

Reports To: Rooms Division Manager (or General Manager / Deputy GM as appropriate)

Accommodation: Provided if necessary

About the Role

The Noel Group is a leading recruitment agency operating nationwide across the hospitality sector. We are proud to partner with a prestigious client in the hospitality industry to search for a talented Front Office Manager to join their team in Kinsale.

You will lead the front office team in delivering exceptional guest experiences in a luxury spa hotel setting. You will oversee all front office operations including check-in/check-out, reservations, guest services, and concierge. Your role will also involve training, coaching staff, ensuring service standards, liaising with other departments (housekeeping, maintenance, F&B) and helping drive operational efficiencies. You will act as the face of the hotel’s first impression and ensure smooth, high-quality customer service throughout.

What’s in It for You?

• Working in a beautiful resort/hotel & spa in a prime location on the coast.
• Up to €40,000 salary and benefits package.
• Staff perks: e.g. discounts on accommodation, dining & spa, free or discounted parking, possible staff accommodation, leisure club / wellness facilities.
• Opportunities for professional development and growth.
• Being part of a high-standards team with strong guest service culture.

Key Responsibilities

• Manage all front office operations: reservations, reception, concierge, guest services.
• Ensure high standards of customer service throughout check-in/out, enquiries, special requests.
• Lead, train, and supervise the front office team; roster duty shifts; ensure continuous development.
• Maintain and monitor front office financials: cash handling, billing, night audit, folio reconciliation.
• Liaise with housekeeping & maintenance to ensure accurate room status, smooth room turnovers, and guest rooms ready on time.
• Handle guest feedback and complaints, ensuring prompt resolution and follow-up.
• Ensure adherence to hotel property management system (PMS), reservation systems and other tech/tools (Opera or equivalent).
• Maintain front office standards, procedures, SOPs; ensure compliance with health & safety, fire/emergency protocols.
• Be “on call” or act as Manager-on-Duty when required, including evenings / weekends / public holidays.
• Monitor and report occupancy, revenue, guest satisfaction metrics; implement improvements.
• Drive a culture of teamwork, excellence, and guest centricity.

Key Requirements

• Minimum of 2-3 years’ experience in a management or supervisory role on a front desk in a hotel (ideally 4-star or higher / spa hotel).
• Strong leadership skills; experience in training and developing staff.
• Excellent communication & interpersonal skills; ability to stay calm under pressure.
• Solid experience with PMS software (Opera, Hotsoft or equivalent) and reservation systems.
• Strong organisational skills, attention to detail, ability to multitask.
• Flexibility to work shift hours, including evenings, weekends, and public holidays.
• Guest-focused mindset; problem solver with ability to resolve issues in a positive, professional manner.
• Good standard of computer skills (MS Office etc.).
• Desirable: previous experience in spa / resort settings; multilingual skills; experience dealing with VIP / corporate guests; revenue or yield management knowledge.