Front Office Manager

Job description

The Noel Group is proud to partner with a prestigious client in the hospitality industry to search for an experienced Front Office Manager for a well-established hotel in Killarney. This is an excellent opportunity for a passionate hospitality professional to take ownership of the front office function and play a key role in delivering outstanding guest experiences.

As Front Office Manager, you will be responsible for overseeing all front-of-house operations, ensuring exceptional service standards, and leading a motivated reception team. You will be the first point of contact for guests and play a vital role in shaping their overall experience from arrival to departure.

Our client is a respected hospitality business with a strong reputation for service excellence, guest satisfaction, and staff development. They offer a supportive working environment and genuine opportunities for career progression within the organisation.

Key Duties & Responsibilities

• Manage the day-to-day operations of the front office and reception team

• Ensure a consistently high standard of guest service and professionalism

• Lead, train, and motivate front office staff to achieve operational excellence

• Handle guest queries, feedback, and complaints in a professional and timely manner

• Oversee reservations, check-in/check-out procedures, and room allocations

• Work closely with other departments to ensure seamless guest experiences

• Monitor KPIs, occupancy levels, and service standards

• Ensure compliance with company policies, procedures, and health & safety regulations

Must-Have Requirements

• Proven experience in the hospitality industry

• Previous experience in a similar Front Office / Front Manager role or a strong Senior Receptionist / Duty Manager ready to step up in their career

• Excellent communication, leadership, and organisational skills

• A strong guest-focused mindset with attention to detail

• Living in Ireland with the full right to work in the Republic of Ireland

• Visa is not provided

• Accommodation provided

Salary & Benefits

• Salary: €40,000 per annum (negotiable depending on experience)

• Opportunities for career progression within the company

• Access to professional development and training programmes

• A dynamic, supportive, and team-focused working environment