Front Office Manager

Apply now

Job description

Main Duties and Responsibilities:

  • Guest Experience Excellence: Align with the hotel vision of providing passionate hospitality and innovative service, consistently exceeding guest expectations.
  • Loyal Guest Base: Establish and maintain a loyal guest base by addressing individual needs and preferences.
  • Innovative Service: Use creative approaches to enhance services and amenities, maintaining a competitive market edge.
  • Industry Trends: Monitor industry trends and implement new ideas to support hotel culture and goals.
  • Facility Maintenance: Ensure all facilities and operational equipment are well maintained and regularly inspected.
  • Strategic Goals: Develop departmental goals and revenue targets, creating annual budgets and plans to achieve them.
  • Revenue Programs: Support programs that increase revenue and sales opportunities, ensuring all employees are trained and committed.
  • Guest Feedback: Handle guest comments, follow up appropriately, and communicate with relevant departments.
  • Personalized Service: Ensure first-time guests receive a personalized, warm welcome, hassle-free check-in/out, and a memorable stay.
  • Coordination: Work with relevant departments to promptly address guest requests.
  • Room Inspections: Conduct regular guest room inspections.
  • Financial Responsibilities: Manage financial duties, including shift balancing, cash variances, float checks, and open folios.
  • VIP Guests: Brief the Rooms Division Manager/General Manager on VIP guests.
  • Promotional Communication: Ensure all aspects of promotions or Hilton Honors are well communicated to guests.
  • Empower Employees: Empower employees and managers to adapt procedural policies to better serve guests, within legal and financial guidelines.
  • Team Leadership: Supervise, guide, train, and manage the performance of all Front Office departmental heads.
  • Team Development: Select, lead, and develop a successful team, manage performance, provide feedback, and conduct annual reviews.
  • Overnight Team: Enforce standards, ensure continuous training, and cover shifts as necessary for the overnight team.
  • Communication: Establish a clear communication structure within the Front Office, conducting regular training sessions and team meetings.
  • Personnel Management: Conduct interviews, appraisals, counselling, and succession planning with HR to ensure appropriate staffing and productivity.

Ideal Candidate Qualifications:

  • Experience: 5+ years in a Front Office Supervisory/Management position.
  • Skills: Ability to multitask, prioritize, and organize work efficiently. Work well under pressure, and input and access data in software applications.
  • Teamwork: Work cohesively with other departments and team members.
  • Professionalism: Convey a professional image with confidence and leadership skills.
  • Guest Interaction: Engage pleasantly with all guests, respond appropriately to inquiries and needs, and provide clear, pleasant telephone communication in English.

Why Join Our Team:

  • Competitive Salary
  • Learning and Development: Opportunities for career progression.
  • Employee Discounts
  • Complimentary Car Parking
  • Meals While on Duty
  • Employee Recognition Award

Consultant

Rodolfo Eduardo Silva

Rodolfo Eduardo Silva

Apply now

* Required

Our company is compliant with the General Data Protection Regulation (GDPR) and in our capacity as Data Controller, we strictly abide by GDPR when processing personal data. By continuing you agree to our Privacy Policy and Data Retention Policy
Upload your CV or any other relevant file. Max. file size: 8 MB.

View all jobs