Front Office Manager

Noel Group are seeking an experienced Hotel Front Office Manager in Galway. The new Front Office Manager will have a strong knowledge of Front Office Packages and systems, and will assume full responsibility for the operation of this important Hotel function. The primary duty of the Front office manager will be to direct team members to deliver the highest levels of guest care by maintaining standards and ensure profitability.

Our Client is a 4 start hotel in the Galway region with over 50 bedrooms. They pride themselves on excellent hospitality experiences and anticipation of guests needs.

Responsibilities:

• Report to the Directors and Operations Manager
• Attend communication meetings as appropriate to include daily briefings, revenue, marketing, operations meeting and management meetings
• To coordinate with our reservation partners Room Rates and ensure we are always maximising occupancy and revenue.
• Work with partners in managing booking channels and third-party website channels.
• Manage the correct allocation of room types
• Ensure excellent cross departmental communication for smooth running of the hotel.
• Proactively plan the reception department on a daily, weekly, and annual basis ensuring adequate resources to deliver service levels based on hotel occupancy and trends
• Coordinate Conference and Events in the hotel, from enquiry stage through to the handover to the operations team, while working closely with the Marketing executive to build a colander of events.
• Train, guide and manage the team in order to continually develop all members for future development within the hotel.
• To ensure that reasonable care is taken for the health and safety of colleagues and customers and any third-party service providers on site.
• Step in for duty management positions when needed.

Requirements :

• 2 year‘s experience in a four star hotel, in the role of Front Office Manager
• An outgoing personality and a passion for service
• Provide a superb guest service and have excellent people skills
• Excellent attention to detail in delivering customer care standards
• Have good knowledge or both written and spoken English
• Be able to multi-task and be willing to help where required in all areas of the hotel.
• Excellent communications skills.
• Be able to work as part of a team and on own initiative.
• Be available and flexible for early starts, weekends, and bank holidays as needed by the business

Salary:

• €36,000 – €40,000