Position Title

Floor Manager

Job Mission

The Floor Manager will work closely with the GM in overseeing all aspects of the restaurant floor service including but not limited to scheduling of shifts, inventory management, financial reporting and customer service

Job Grade:

Reporting to:

General Manager

Training Required

(Where essential to competent performance)

·

Additional comments

·

Key Responsibilities

Performance Indicators

Measures

Achieved

Operations

Opening and closing of the restaurant

· Set up and lock up

Policies and procedures

· Enforce policies and procedures

Quality Control

· Ensure performance standards are met

Finances

· Ensure receipts are properly analyzed and submitted to Financial Dept weekly.

Inventory

Forecast

· Keep track of inventory

· What needs to be restocked

Ordering Inventory

· Replenish inventory

Staff Management

Managing Floor Staff

· Schedule shifts

· Assign tasks for the shift

· Training of new staff

· Performance Manage and reviews

Recruitment

· Hiring of new staff

· Mentoring

· Induction

Attendance

· Tracking attendance

· Monitoring Absenteeism

Motivation

· Ensuring staff stay motivated

Compliance

Ensure Floor staff follow HSE Food and Drink safety compliance

· Conduct daily spot checks to ensure compliance and take appropriate measures

Promotions

Promotional Campaigns

· Brainstorm promotional ideas with management

Customer Service

Traffic

· Monitor customer Traffic Flow and seating capacity to ensure maximum profitability

Confidentiality

· Maintain trust, respect and confidentiality of all customers

Service

· Ensure BFI customer service experience is up to standards at all times

Compliments and complaints

· Communicate to team on areas they have done well in

· Address all complaints and resolve to ensure a satisfied customer.

· Put measures in place to ensure compliant will not happen in future.

Key Requirements

Skills

Able to …

Yes

No

Organizational

Tackle situations that require structure, clarity and efficiency.

Leadership

are the qualities and abilities that individuals in influential roles possess to direct and complete tasks, support initiatives, create a sense of unity within a team, and empower others.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Adaptability

Change and willingness to embrace new ideas and processes

Teamwork

To work well with others during conversations, projects, meetings or other collaborations

Knowledge

Knowledge of….

Yes

No

Health and safety regulations

Of health and safety rule, procedures, and legislations

Customer Service

Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer service.

Open table

Software system

Personal Attributes

Ability to …

Yes

No

Communication

able to clearly explain expectations, goals, and tasks

Attention to detail

Being careful about detail and thorough in completing work tasks.

Enthusiasm

Enthusiasm is having an intense interest or enjoyment in a particular thing, item, or event. Enthusiasm requires positivity, eagerness, and optimism

Stress Tolerance

Accepting criticism and dealing calmly and effectively with high-stress situations

Initiative

To assess a situation and independently take action to address it.

Negotiate

engage in conversations to find solutions that are acceptable to all parties

Conflict Resolution

how to avoid disputes and quickly resolve them

Minimum Experience

Formal Education and Training

· 1 years restaurant management experience

· 1 years customer service management experience

· Awareness of manual handling techniques

· Awareness of Control of Substances Hazardous to Health Regulations (COSHH) and chemical safety

· Experience of restaurant equipment

· Understandable level of English spoken and written

· Experience with Open Table

Special Requirements

Physical demands of positions – long hours standing and late nights