Executive Officer – HR

Job description

Executive Officer (HR Service Centre) – Temporary

Location: Dublin / Salary: €34,023 (€18.69 per hour)
Hours: Full-Time, Monday to Friday, 9:00am – 5:00pm (Office Based)
Contract Type: Temporary

Overview

Our client, is seeking a Temporary Executive Officer to join their busy HR Service Centre team. This is an excellent opportunity for a motivated and customer-focused administrator looking to develop their HR experience within a large and dynamic university environment.

The HR Service Centre supports over 5,000 employees across the University and acts as the first point of contact for all HR-related queries. The successful candidate will play a key role in delivering a professional and responsive service to staff and managers through face-to-face interactions, telephone and email correspondence, while supporting a wide range of HR administrative activities.

This position would suit someone with strong administrative experience, excellent customer service skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Act as the first point of contact for HR queries from employees and managers.
• Respond professionally and efficiently to walk-in, telephone and email enquiries.
• Provide accurate HR information and guidance in line with policies and procedures.
• Support a wide range of HR administrative processes and activities.
• Maintain accurate employee records and documentation.
• Process HR transactions and ensure all records are updated correctly.
• Manage and prioritise multiple queries and tasks to meet deadlines.
• Escalate complex issues where appropriate.
• Work collaboratively with colleagues to ensure excellent service delivery.
• Handle confidential and sensitive information with discretion at all times.
• Support the wider HR team during busy periods and service demands.

Person Specification

Essential Requirements

• Previous experience in a busy administrative and/or customer service environment.
• Excellent attention to detail and a high level of accuracy.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Confident interacting with people in person, by telephone and via email.
• Strong customer service focus with a professional, approachable and solution-oriented manner.
• Good IT literacy and the ability to quickly learn new systems and processes.
• Ability to work independently, use initiative and take ownership of tasks.
• Sound judgement when handling confidential information.
• Flexible, reliable and committed to supporting the wider team.

Desirable Requirements

• Previous HR administration experience.
• A basic understanding of HR processes and practices.
• Experience working within a large organisation or shared service environment.

Ideal Candidate

We are particularly interested in candidates who:

• Enjoy working with and helping people.
• Take pride in delivering high-quality work.
• Are approachable, personable and professional.
• Have a positive attitude and a willingness to learn.
• Can remain organised and effective in a busy environment.
• Are committed to delivering an excellent customer experience.

Assessment Criteria

Candidates may be assessed on:

• Attention to detail and accuracy.
• Written communication skills.
• Administrative capability.
• IT proficiency.
• Customer service judgement and problem-solving ability.

Benefits of the Role

• Gain valuable HR experience within a leading university.
• Exposure to a broad range of HR functions and processes.
• Opportunity to work within a busy and supportive HR team.
• Potential for future career opportunities.

This role presents an excellent opportunity for an organised and customer-focused professional seeking to broaden their HR experience in a varied and fast-paced environment.