Duty Manager

Job description

Job Title: Duty Manager

Location: West Cork, Ireland

Role Type: Full-Time, Permanent

Reports To: Operations Manager / General Manager

About the Role:

The Noel Group is currently recruiting for an experienced Duty Manager on behalf of a well-established luxury hotel located in West Cork. This is an exciting opportunity for a hospitality professional to join a high-performing team within a renowned property known for exceptional guest experiences and premium service standards.

The Duty Manager will play a key role in the day-to-day running of the hotel, ensuring smooth operations across all departments while delivering outstanding guest satisfaction. The successful candidate will act as a leader on shift, supporting teams, resolving issues, and maintaining the highest standards expected within a luxury hospitality environment.

What’s in it for you?

• €35,000-€40,000
• Opportunity to work in a prestigious, scenic resort environment
• Career progression within a well-established hospitality group
• Ongoing training and development
• Staff meals on duty
• Employee wellness and recognition programmes
• Discounts on accommodation, dining, and spa services

Key Responsibilities:

• Oversee the daily operations of all hotel departments, ensuring seamless service delivery
• Act as the main point of contact for guests, handling queries, complaints, and feedback in a professional manner
• Lead and support departmental teams to maintain high service standards
• Ensure compliance with health & safety, hygiene, and company policies
• Monitor staffing levels and coordinate with department heads to ensure efficient rostering
• Conduct regular floor walks to ensure presentation, cleanliness, and service standards are upheld
• Assist in training, mentoring, and performance management of staff
• Handle cash management procedures and end-of-shift reporting where required
• Support the management team in achieving operational and financial targets
• Manage emergency situations effectively and in line with company procedures

Key Requirements:

• Minimum 2-3 years’ experience in a Duty Manager or supervisory role within a 4* or 5* hotel environment
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proven track record in delivering exceptional guest service
• Ability to work under pressure in a fast-paced environment
• Flexible approach to working hours, including evenings, weekends, and public holidays
• Strong problem-solving and decision-making skills
• Knowledge of hotel PMS systems and standard operating procedures
• A passion for hospitality and attention to detail